FAQ
Welcome to the world of toxin-free candles! We know there's a lot to learn and that you probably have a few questions. We are here to help!
What makes Oates Home Co. candles different? We source only toxin-free ingredients for every part of our candle making process. Our organic cotton wicks are lead and zinc free. Our 100% pure soy wax is harvested from organic soy crops grown in America. All of our oils are phthalate-free, prop 65 free, toxin-free, and are made with the purest of ingredients. We are proud to create candles that are clean-burning, great smelling, and safe for the whole family.
Why don’t you use paraffin wax? Paraffin is a waste product from the petroleum industry. It releases carcinogenic chemicals when burned. The soot and fumes from paraffin candles are similar to those released from a diesel engine and can be as dangerous as second-hand cigarette smoke. We do not use any paraffin wax in any of our candles.
What are Phthalates? Phthalates are a group of chemicals that are used extensively in fragrance, cosmetics, household products, and even pharmaceuticals. Phthalates are known endocrine disruptors and are linked to increased risk of breast cancer, fertility issues, and other health problems. These health concerns are the reason we only source oils that are phthalate-free.
Why Soy Wax? Soy wax is a completely natural product and does not give off any of the harmful fumes experienced with paraffin wax. Soy is a renewable resource and contributes to the agricultural development of the American farms where our soy wax is sourced.
Customer Questions: The things everyone asks!
Where can I buy your candles? You can always buy our candles online at our website oateshomeco.com. Also, check out our Events page for a listing of events where we will have a booth. We’d love to meet you!
Can I return my candle? We want to make sure you love your candle! Due to the porous nature of our all-organic candles, once your candle has been burned you cannot return it. If you would like to exchange a candle before it has been burned, we can replace it with another scent of your choice pending availability. The customer is responsible for return shipping costs.
Every Day Candle Use: To get the most out of your candles, follow these tips!
When should I trim my wick? Your candle comes trimmed. Before you re-light your candle, always trim the wick to about 1/4 of an inch above the wax being sure to remove any loose carbon from the top of the wick. This will ensure the cleanest burn possible.
Help! I knocked over my candle and there’s wax everywhere! One of the best parts of organic soy wax is its easy cleanup! Simply use soap and hot water to get the wax out of fabric, carpets or upholstery.
What is the little mushroom shape at the top of my already burned candlewick? Anytime anything burns, carbon is released. The little mushroom shape on the top of your extinguished wick is just a build-up of carbon from the previous burn and is harmless. Use a wick trimmer to remove it before you light your candle again to avoid any unnecessary soot or smoking.
What size candle is the right size? When choosing where to light your candles, consider the room size, and match it to the size of the candle. If you are burning a 4 oz candle, stick to a small room like a cozy bathroom or compact office. If you are burning a 16 oz candle, try your living room or kitchen. A large candle can sometimes overwhelm a small room and a small candle won’t be powerful enough to have a great hot throw in a large room. Candles made with organic wax are going to have a shorter hot throw than their paraffin competitors. The good thing is, no matter where you light them, our organic soy candles are safe for your whole family to breathe.
What is a cold/hot throw? A cold throw is what you smell when you first take the lid off your candle and catch a whiff of the fragrance. The cold throw can be a little strong as it is the fragrance in its purest form. Don't be thrown off if the cold throw seems a little bold for your liking. Try lighting the candle, and waiting for the hot throw to settle. The hot throw is what you smell once your candle is lit and the wax has started to melt, generally around 30+ minutes after lighting. The hot throw is going to smell a little more mellow than the cold throw as the fragrance evaporates into the air.
Why is my candle smoking? Burning your candle in a drafty location can cause smoking. Smoking can also increase when the candle is starting to burn too close to the bottom of the container because it is harder for oxygen to reach the flame. You should extinguish your candle when you can see the wick clip (the metal that holds the wick upright).
Why does my candle look bumpy after I burned it? After you blow out your flame, the wax will begin to harden. If the air temperature around your candle is inconsistent while it is cooling, pitting can form on the surface of your candle. This temperature difference might be imperceivable to you, but your candle can feel it. The good news is that this is a by-product of all-natural wax and it does not affect the performance of the candle.
Special Events and Wholesale: Bottom line, we're up for anything!
I want to sell Oates Home Co candles in my store. Do you offer wholesale? We love when our candles make their way to local stores! If you are interested in wholesale pricing, contact us via the form on our contact page.
Can I buy Oates Home Co. Candles in bulk for a discount? If you have a large event and are interested in buying a large number of candles at a discount, contact us via the form on our contact page. We'd love to hear about your event!
Do you make custom candles for weddings or special events? We would love to work with you to create a custom candle for your special event! We can create custom labels and maybe even a special scent! Contact us via the form on our contact page for more information.
For more information check out our Shipping Policy, Refund & Return Policy, and Privacy Policy.
